FAQ's

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it be shipped?
We do our best to ship the items as fast as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order is shipped out. 

I am not in love with my order, can it be returned? What if there is a problem?
We offer 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must return it at your expense, once we receive the product we will refund the full amount of your original purchase. Please include all name and order number on returned packages.
Please note: if your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy returns system for a full refund.

I entered an incorrect address, what should I do now?
If you misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the address given is wrong, please let us know by filling out our contact page. If the address given is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does the delivery take?
Delivery times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is 15-25 working days.

I have a question that I did not answer, can you help me please?

Sure! We are here to help you beautify your home and you! Please contact us and we will be happy to assist you in any way we can.
We receive a large number of Emails. If you want a quick response, please attach your order number and explain the problem clearly.